The best BigCommerce customer service apps of 2021

woman working on tablet

LiveChat

Chat widgets have become extremely popular with eCommerce merchants and for good reason. They essentially function as an always-on resource for customers, allowing them to ask questions about products as they browse your site. Chat widgets represent a valuable channel for establishing relationships with customers and LiveChat is one of the best chat tools available to BigCommerce merchants.

FAQ by POWR

In order to provide a well-rounded customer service experience, you need to be able to anticipate questions, issues, and concerns that customers may have, and be prepared to respond accordingly. Having an easily accessible frequently asked question (FAQ) page makes it easy for customers to find answers to common questions — and reduces the workload of your support team by avoiding clogging up customer service channels with basic queries.

Gorgias

Gorgias is a full-scale help desk solution for customer support teams. This means it centralizes all customer service channels into a single hub. This enables your support team to communicate with customers easily, without having to constantly switch between channels. Used daily by over 21,000 support agents, Gorgias lets you manage customer requests from email, chat, phone, and social media all in one convenient hub. Gorgias has pretty impressive automation capabilities, which can detect customer intent and sentiment in requests and prioritize them accordingly. Gorgias helps relieve your support team of some of the heavy lifting, freeing them up to work on delivering superior customer experiences.

two people working at a computer

Re:amaze

Re:amaze is another premier live chat offering that BigCommerce merchants can take advantage of. It enables your team to process requests, draft orders, and handle returns, refunds, and cancellations-all within its singular chat platform. For support teams with limited resources and personnel, this tool is a godsend. Re:amaze integrates seamlessly with your BigCommerce customer data, making it easy for your support team to access all relevant information quickly and solve customer issues faster and with more insight. Re:amaze also lets you create automated workflows and templated responses, making your support employees’ lives a whole lot easier.

Callexa Feedback

In order to understand how successful your customer service efforts are, you’ll need to conduct surveys. Surveys help you assess your overall customer experience by getting the perspectives of your most important stakeholders: your customers. Unfortunately, many surveys aren’t very effective due to their length. Callexa aims to solve that problem by helping you launch engaging, one-question surveys that your customers will actually complete.

SupportBee

For many customer service teams, email is the most popular — and congested — support channel. Depending on the size and scale of your team, it can get really complicated trying to juggle large amounts of customer emails while providing exceptional service to each. SupportBee strives to solve this problem by becoming your team’s one-stop-shop for handling customer support emails.

Take advantage of BigCommerce’s app marketplace

With BigCommerce’s extensive selection of available apps, your store has numerous options to improve its customer service and support operations. As a certified BigCommerce partner, Codal can help you identify the best third-party offerings for your business, enabling you to create a well-rounded customer experience.

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Codal Inc.

Codal Inc.

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A digital solutions partner with a data-driven approach that empowers companies at the intersection of UX design, development, & business.